Here are the most frequent asked questions from our customers.If you still have any questions which does not shown here, feel free to email us: firstname.lastname@example.org
Are your products sterling silver?
Yes, we guarantee our products are solid sterling silver (92.5% purity).
We do NOT sell silver plated products.
Do you have a catalog?
We do not send printed catalog.
Please just use our website or download our PDF catalog.
What is the minimum order?
Total minimum order is US$ 20 per order.
Is my payment secure?
Yes, when buying from Silverberry.com, you will make payment on PayPal website. They are very big and popular companies.
Can I pay by credit card?
Yes, you can make payment by credit card which will be processed by PayPal.
How do you ship your products? What courier do you use?
We are located in 2 countries: Bangkok, Thailand and Bali, Indonesia.
You can choose to use registered airmail (1-3 weeks), EMS (1-2 weeks) or FedEx (3-4 business days) to ship your package.
What's my shipping cost?
Shipping cost by registered airmail is FREE.
Shipping cost by EMS and FedEx will be calculated automatically by our shopping bag software.
We offer FREE shipping by FedEx or EMS for if your order is over US$ 150.
What about return and refund policy?
If you're not satisfied with our products because of damaged, defective or poor quality products, you may return the merchandise back to us no longer than 7 days upon received date and your payment would be FULL refunded or replaced.
But if it's for your personal reasons (not quite the right size, do not like the design, etc), shipping cost is not refundable.
Please e-mail us first within 7 days of receipt of your package.
Do I have to pay duty taxes?
If you are living in USA or Australia:
Usually there is no import duty / taxes in the United States and Australia on silver and gold plated silver goods received from Thailand and Indonesia.
If you are living in an European, Latin American, Asian country or Canada:
Import duty might be charged. Please check with your local post office in your city for information.
Usually customs fees charged by post office is much cheaper than FedEx.
We suggest you to choose Registered Airmail or EMS, rather than FedEx.
If you are buying as a gift for a friend or relative, duty taxes might be free or lower (depends on customs policy in your country, please ask to a local post office for information).
Please email us after you place your order if you would like us to declare the package as a gift.
Please note that we will not accept returns and no refund will be applied if you refuse to pay for the customs taxes. Usually it is still cheaper to buy online direct from producer countries even after factoring duty taxes.